We use and protect any information that you give us when you enter our virtual world. We wish to ensure that you feel safe when shopping with us. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with our privacy policies.
Who we are
Our website address is: https://treehouse-group.com. Treehouse Care Limited, The Cross Roads, Buxton Road, Bosley, Macclesfield. SK11 0PS.
What personal data we collect and why we collect it
We collect or receive personal information from you via our website, order forms, or brand pages on social media. Sometimes you give this to us directly by creating an account, contacting us, when you buy one of our products from our websites or via our physical shop. Sometimes we collect it to understand how you use our websites (e.g. using cookies). What information we collect from you depends on the interaction you have on your journey through our website.
We can collect your details via the following methods:
- When you create an account on our website.
- When you place an order or make an enquiry over the telephone
- When you place an order or make an enquiry in our physical shop (address: Crossroads, Bosley, Cheshire, SK11 0PS)
Creating an account
When you create an account on our site, we collect the information you provide during set up. This will always include your name and email address. If you allow, we also collect postal address, phone number and date of birth. We use this information to create a more personal experience for you as you shop, which helps us to improve our site and the products we offer. If you do not opt in to our marketing emails, we will not email you with our marketing material or special offers. However we will still email you a welcome email to ensure we have your correct details.
You can update your details at any time by going into your account on our website.
Ordering from our website or over the phone
When ordering from our website or over the phone, we collect all the details necessary to process and fulfil the order. These include: name, email address, phone number, postal address, and card details or payment information. We use this information in the following ways:
- To process and fulfil your order
- To contact you about your order
- To send you more relevant marketing material (if you’ve opted in to our marketing).
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please call on 01260 548610 or email us at [email protected]
We may collect and process the following data about you
Information that you provide by filling in forms on the website at treehousetrading.co.uk and information provided to our staff via telephone. This includes information provided at the time of registering to use the website, subscribing to our marketing, posting material or requesting further services. We may also ask you for information when you report a problem with the website:
- If you contact us, we may keep a record of that correspondence.
- If you telephone us, we may keep recordings of the call for training, fraud prevention, servicing your account and regulatory consent.
- Details of transactions you carry out through the website and of the fulfilment of your orders.
- Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.
- Improving our service and our products
- Understanding our customers’ wishes and shopping preferences
- Direct Marketing
Opting in to our email newsletter
When you opt in to our marketing (By either checking the opt-in box when creating an account or via a telephone call with our staff, or checking out when you make a purchase), we collect your email address. We may contact you about similar products where you have not opted-out of receiving this information. We also, use this to send you our newsletters, including offers and promotions. When you opt in we will send you a welcome email to ensure you want to receive our newsletter. The legal basis on which we process your personal data to do this is our Legitimate Interests. You have the right to object to us processing your personal data in this way. To do this, you can contact us by telephoning our Customer Services team on 01260 548610 or email us at [email protected] or by writing to us at Treehouse Care Limited, The Crossroads, Bosley Nr. Macclesfield, SK11 0PS. We will be more than happy to assist.
If at any time you wish to stop being sent our newsletter from us, you can click ‘unsubscribe’ at the bottom of any email we have sent you. You can also contact our customer services team at [email protected] and request to be removed.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about cookies, please visit www.allaboutcookies.org.
Keeping your data
We keep all personal information we have for as long as you have an account with us or as long as we need to provide our services. We are under obligation to keep all transactional data for 6 years. We may keep it longer than this if we still require it for trend analysis and reporting unless you request for it to be deleted. Upon request we can remove your account from our systems but we will still need to keep all transactional data until the 6 years is up. We keep your personal data until you request your data to be removed from our marketing database.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We store all data we collect on servers within the European Economic Area (“EEA”).
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal data
Under the GDPR your rights are as follows.
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
To enquire about any of the above please contact our Customer Services team on [email protected] or at the address below. We will ensure to deal with your request as quickly as we can where we’re obliged to.
Treehouse Care Limited, The Crossroads, Bosley Nr. Macclesfield, SK11 0PS.
We strive to protect your data and use it only as discussed in this policy. If for any reason you have a complaint on how we have managed your data please get in contact with our customer service team.