Shipping Information

Once your order has been received we aim to dispatch within one working day subject to items being in stock. Sometimes, at busy periods, orders may take a little longer or where we are awaiting new stock but should the delivery time be longer than seven days from receipt of order the customer will be contacted by email or telephone.

Delivery is free of charge to all UK mainland destinations. Please allow 3-5 working days for delivery.

Please note that courier companies vary in their procedures when it comes to leaving parcels for customers. Unless you have expressly requested for your parcel not to be left in a safe place, they will often leave the parcel for you for your convenience. Very rarely parcels can go missing. When this happens Treehouse Care Limited does not accept liability. So please make every effort to be available to receive your goods, especially for larger orders and let us know if you are not happy for your goods to be left.

If you are not in on the day of delivery, it is then your responsibility to contact the courier and arrange collection from a pick up shop or re delivery of the goods. Treehouse Care Limited is not responsible for shipping costs when goods are returned as non-delivered to us and refunds will therefore be for goods only.